Returns

The health of our customers, team members and the wider community is of paramount importance to us here at Melzbeads. Due to COVID-19, our change of mind policy for returns or exchanges is temporarily suspended.  For all products purchased from the 18 March 2020, we are unable to accept any product returns or exchanges for change-of-mind, until further notice. Thank you for your understanding. 

Faulty Items

We take great pride in our products and will do our utmost care to never send you a faulty item. However in the rare occasion that occurs,  you need to contact us immediately prior to returning the item. We will either send you a replacement or provide you with a full refund upon receiving the return.